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Support & Services
VISIOTT TPS is committed to offering services with the idea of “more than promised” to its customers since we believe in a long-term relationship with our valuable customers. Continuing with this approach, we offer clients the highest quality of services for the longevity of machine life and increased operational efficiency.
Service Level Agreement (SLA)
We offer customer-oriented SLA to help clients with software maintenance, hardware maintenance, and 24/7 customer care support.
24/7 Customer Care Technical Support
VISIOTT’s expert team of technical engineers provides you with the best 24/7 year-round international technical after-sales support. We have developed an efficient online support portal to provide quick response during your planned/unplanned breakdowns of systems. We can easily connect with you using online remote access software to repair the problem and fully restore it to operating conditions.
Hardware Maintenance
Preventive Maintenance: VISIOTT’s after-sales service support engineers help the customers with regular periodic maintenance of the machines to avoid breakdowns and maintain long product life.
Corrective Maintenance: We offer local technical support to troubleshoot the unplanned breakdown of the machine and rectify the fault to resume the machine operation.
Software Maintenance
We believe in constant development and innovation. So, our software is constantly updated to meet the changing requirements of track and trace regulations and customer operations. We support our customers with new features and updated versions.
Validation
Our specialists perform the validation of systems in compliance with the regulatory requirements for various industries. For example, we carry out Computer System Validation (CSV) including Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ) for pharmaceutical clients following GMP and GAMP5 guidelines. Moreover, we also provide the required technical documentation for related industries.
Training
Our expert engineering teams provide training opportunities for your personnel to familiarize them with our track and systems and how to efficiently run operations on them. We design the training modules depending on the level of expertise of your employees. The training also includes modules related to the field of traceability in general and how important it is for the security of the product supply chain. We provide different types of training depending on the requirements of the client:
Onsite Training: Our team comes to your facility and trains your personnel.
Remote Training: Your team joins us using an online meeting platform for the training session.
Seminars/Webinars: We arrange online webinars and physical seminars at our manufacturing facilities to teach the customers about changing track and trace regulations and compliance with VISIOTT systems.
Spare Parts
VISIOTT has parts centers present all around the world. We provide spare parts to our clients for the lifetime of our machines. We quickly supply spare parts to the clients for decreasing the downtimes and increasing the production times. All the spare parts are of the highest quality and genuine.
Consulting
Our engineering team provides consulting services to the clients related to different track and trace regulations and compliance with them. Additionally, we also manage feasibility reports and return on investment analysis for our customers.
